DEPOSITS
How to Deposit Funds in Your Account:
Deposit By Check
Make check payable to: RBC Correspondent Services FBO [Account Title]
Memo line: Account # [ex. 702-XXXXX]
* For IRA, Roth, SEP, Simple or 403B accounts, write the tax year of the contribution in the check's memo field.
Mail payment to:
RBC Capital Markets Corporation
Attn: M12-RBC Correspondent Services Processing
510 Marquette Avenue
Minneapolis, MN 55402-1106
Wires
Please call us directly for instructions to wire funds to your account. We can be reached at (415) 925-4000.
WHAT IS RBC CS?
RBC Correspondent Services (RBC CS) is a division of RBC Capital Markets Corporation. RBC Capital Markets Corporation is one of the largest securities firms in the nation and is a member of the NYSE, AMEX, CHX, CBOE and PSE and has execution capabilities on all principal exchanges. RBC Capital Markets Corporation is owned by Royal Bank of Canada, which trades under the symbol RY on the New York Stock Exchange.
Firm's Relationship with RBC CS
(Written using "our firm" to refer to the correspondent.)
Our firm has a contractual agreement with RBC Correspondent Services (RBC CS) to serve as our clearing firm. This fully disclosed agreement states the responsibilities of each party. Prior to the agreement becoming effective, RBC CS is responsible for making all disclosures to our firm's designated examining authority as required by NYSE Rule 382. Each client of our firm is notified of the relationship via a disclosure letter. The disclosure letter details the responsibilities that our firm (the introducing broker-dealer) and RBC CS (the clearing firm) have to the client. Although client assets are held by RBC Capital Markets Corporation, neither RBC Capital Markets Corporation nor RBC CS has responsibility for the financial condition or performance of our firm or our Financial Consultants.
SIPC & ADDITIONAL COVERAGE FOR CLIENT ACCOUNTS
(written using "our firm" to refer to the correspondent)
Our clearing firm, RBC Correspondent Services, is a division of RBC Capital Markets Corporation. RBC Capital Markets Corporation is a member of the Securities Investor Protection Corporation (SIPC). SIPC is a nonprofit membership corporation funded by its member security broker-dealers. SIPC protects the securities clients of its members in the event of the failure of a member firm. SIPC reimburses clients the cash value of their securities up to $500,000 per client. Any cash in a client's account would be reimbursed by SIPC up to $100,000 (reducing the $500,000 above).
RBC Capital Markets Corporation has purchased an additional policy that offers coverage in excess of the protection provided by SIPC. This coverage covers additional securities and cash protection up to $99.5 million per client, of which $900,000 may be in cash. A $400 million aggregate limit applies to this additional coverage.
RBC Capital Markets Corporation also offers protection if a client's securities are missing because of theft by an outsider, computer fraud or theft by an employee for personal gain. In such cases, the firm's CAN$310 million Financial Institution Bond coverage would cover the client's losses, subject to that policy's terms, conditions and limits.
Note: Neither SIPC protection, nor protection in excess of that offered by SIPC, covers a decline in the value of a client's assets due to market loss. Additional information is available upon request or at www.sipc.org.
SEC ORDER HANDLING DISCLOSURE
Report on Routing of Customer Orders
Generally, trades are executed through our clearing firm, RBC Correspondent Services. Collins & Company does not receive payment for order flow or engage in profit-sharing arrangements. Transaction Auditing Group (TAG) has been selected to disseminate on their public Web site the Order Handling Disclosure Report for RBC CS. Written copies of this quarterly report are available upon request.
BUSINESS CONTINUITY PLANNING DISCLOSURE
Collins & Company has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us
If after a significant business disruption you cannot contact us as you usually do by calling (415) 925-4000, you should call our alternative number (415) 609-8546 [or go to our web site at www.collins-co.com]. If you cannot access us through either of those means, you should contact our clearing firm, RBC Correspondent Services, at (866) 506-8596 for instructions on how it may provide prompt access to funds and securities, enter orders and process other trade-related, cash, and security transfer transactions on our behalf.
Our Business Continuity Plan
We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm's books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, RBC Correspondent Services, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments promptly. Your orders and requests for funds and securities could be delayed during this period.
Varying Disruptions
Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within one week. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within one week. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our web site www.collins-co.com or our customer emergency number (415) 609-8546 how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer's prompt access to their funds and securities.
For more information - If you have questions about our business continuity planning, you can contact us at (415) 925-4000.
PRIVACY NOTICE
Because of the sensitivity surrounding personal information, our client privacy procedures are extremely strict. We limit access to client information only to those employees and authorized agents who need to know that information in order to provide the products or services that our clients have requested from us. We maintain strict physical, electronic, and procedural safeguards that comply with federal confidentiality standards.
Where We Get Information
The information we collect about our clients comes from information they provide to us when opening an account or during our ongoing relationship. This includes information such as name, address, and Social Security number provided on applications, agreements or other forms. In addition, we maintain records of each of our clients' transactions and holdings at Collins & Company.
To Whom We Disclose Information
We provide information about our current or former clients, from the sources described above, to parties outside Collins & Company only as described below:
To our clearing firm RBC Correspondent Services. RBC CS is the sole provider of custodial services for Collins & Company. These services include trade clearances and account settlements. Where required by law or regulation. Examples include responses to a subpoena, court order, or regulatory demand. As authorized by the client. Our clients may request that we send copies of their account statements and/or trade confirmations to a third party. Collins & Company does not respond to requests for information about our clients from any consumer-reporting agencies. Collins & Company does not participate in joint marketing agreements. Complaints against Collins & Company and/or its employees should be directed to Bruce Raabe at 415.925.4000 or mailed to :
Bruce Raabe
Collins & Company
100 Larkspur Landing Circle, Suite 102
Larkspur, CA 94939
Protection of client personal and transaction-related information is of extreme importance to us. If you have any questions regarding this policy, please feel free to contact us.
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